Terms and Conditions (under revision)
PricesPlease note that the price you pay is that which is effective at the time when work commences, not at the time of ordering. When a commission is accepted a guide price will be given which is based on the price list current at that time. The current price list is always available on this website. Approximately two months months before work on the commission starts the the final specification and a fixed price are agreed - again based on the price list in operation at that time. Prices are reviewed annually at the start of January. Prices do not include cases, or packing and delivery.DeliveryAn approximate delivery date will be given when an order is confirmed. Whilst every effort will be made to work to the delivery date given, this is not bindingDeposit and PaymentInitial deposit - a flat rate deposit of £250 is required to secure a place on the order book and is credited towards final payment. This deposit is non-refundable, but may be transferred if the order is deferred: though,in this event the customer’s position in the order book cannot be guaranteed. Please note that a deposit is received against a commission for a specific instrument type and that significant changes to the specification are by agreement only, and may result in loss of the deposit.Commencement - payment of 50% of the agreed price is required when work begins on the instrument.Final payment is due before the instrument is collected/delivered.All payments are due in Sterling (GBP). Payment may be in cash, by cheque, banker’s draft. Any bank charges incurred during payment, to be paid by the customer. I am not registered for VAT.RepairsRepairs are currently charged at a rate of £30.00 per hour.GuaranteeAll work is guaranteed against manufacturing defects for a period of 1 year from completion of the instrument. Collection/Shipping Overseas
All prices are ex workshop.
Customers are strongly advised to collect their instruments in person whenever possible. If a customer is not able to collect in person, couriers or a nominated third party may have to be used.
All shipping and packing costs are paid by the customer. If shipping is required the customer will be offered a quotation from my preferred shipper. This will cover shipping costs, plus insurance for the full invoice value of the instrument and case. If this quote is not accepted, customers can make their own arrangements. Please note that shipping charges do not cover liability for customs duties, import taxes etc., which remain entirely the responsibility of the customer.
For preparing instruments for shipping customers will be charged a fee of £80 for packing and administration. My basic procedure for packing is to wrap the lute case in multiple layers of bubble wrap - and to date I have never had an instrument damaged in transit. Some customers prefer the lute/case to be placed in a hard crate, and this can be provided (at extra cost) on request.